 I'm not sure which InfuSystem office to contact. You can reach our main office in the Kansas City area by calling us toll free at 800-658-5582. We will direct you to the person you need to speak to. Plus, an InfuSystem employee is on call 24/7, so you will always be able to reach a helpful representative - not a clueless answering service!
Do you offer financing? Yes, we have a number of plans for medical equipment financing. Our customer's overwhelming preference is our trademarked EZ Lease.
What type of warranty do you offer on your repairs? All repairs carry a standard 90-day warranty. Please reference our InfuSystem Warranty page.
I don't see (product name) on your website. Do you offer it? We carry more than 70 of today's most popular infusion pumps and medical devices, including the CADD Prizm, Curlin 4000 CMS, Sigma Spectrum, Baxter 6201, and Alaris Signature series pumps. If you are looking for a pump not listed on our website, please call us at 800-658-5582 to see if we can source it for you.
What is the process for requesting service or repairs for my equipment? We offer two options for requesting service or repairs. First, you can call us and simply say, "Hey, I need to send some equipment in because it's not working." We will take down information about the equipment and give you an RGA #. Then you send the equipment to us in a box with the RGA # written on the outside of the box. Your second option is to fill out the RGA Request Form here on our website and submit it online or fax it to us. We will call you back with an RGA #, and then you put your equipment in a box, write the RGA # on it, and ship it to our office.
Can you service equipment overnight? Quick turnarounds are our specialty, and we will go out of our way to help our customers! In many cases, we can help you on a rush service/repair request, for an additional fee. However, all equipment for service does require an RGA #, so please follow typical procedures for requesting an RGA #.
Do you offer discounts for bulk orders and group purchases? Quantity discounts are available for large orders. Please contact your sales rep to work out the details. If you are a new customer, call us toll free at 800-658-5582, and we will direct you to the person who can best assist you.
Do you provide equipment and services to government customers? Yes, we are registered as a government supplier. We are a Service-Disabled, Veteran-Owned Small Business. Our Cage Code is 54J23, and our DUNS number is 826891405.
What warranty or guarantee do you offer with your equipment? Any infusion pump you receive from us will be clean and patient ready, with a certificate stating that it has been tested by a trained biomedical technician and that it meets factory standards. All pumps sold include a standard 90-day warranty. Please see our First Biomedical Warranty page for more information.
Can I arrange to visit your facilities to find out more about your services? We welcome all visitors! Drop by World Headquarters unannounced, or make arrangements to visit so we can prepare a presentation for you.
Do I have to pay for shipping? In general, our shipping policies for hospitals and home infusion pharmacies are as follow: We ship rental pumps via Ground or Next Day Air service at no charge. We ship disposables via Ground at no charge. We ship your serviced or repaired equipment back to you via Ground for a reasonable fee.
What do I need to do to set up an account? Setting up an account with InfuSystem is as easy as picking up the phone and placing your order. We will ask for your ship-to address and your bill-to address. That's it! We won't ask you to fill out a credit application, send us a list of five references, or tell us your first pet's name.
What if I don't know what kind of pump I need? You can use our online Pump Wizard to help narrow down your options, or you can call us toll free at 800-658-5582. One of our knowledgeable sales reps will be happy to help you. Click here to view our Pump Wizard.
Do I have to sign a contract to rent from you? No. Our minimum rental period is 7 days, though. Please speak with your sales rep to work out the details of your infusion pump rentals. If you wish to sign a contract for your own records, we are happy to do so.
What accessories are included when I rent pumps? Generally, we will include the accessories necessary to operate the pumps - such as a power cord, AC adapter or pole clamp. You are required to return these items when you return the pumps you are renting the pump. Additional accessories such as carrying cases may also be available. Please request any accessories you need when you place your order. And keep in mind that we need the accessories back when you are finished renting the pump!
Do you provide any disposables? Yes, we try to keep in stock the proprietary sets that many of the infusion pumps we stock require. We also keep in stock common administration sets used with our more popular infusion pump models.We offer an in-service test set for proprietary pumps for $25 each.
Do you also sell new pumps? Yes, we sell some new models. However, we focus primarily on providing you with top-quality preowned infusion pumps. Our preowned, refurbished pumps function just as well as new ones, at a fraction of the new-pump price.
Do you do any insurance billing? Contact InfuSystem at 800-962-9656 for assistance with insurance billing and consignment pumps.
Do you employ any biomedical technicians? Yes, we have a team of factory-trained biomedical technicians. In fact, they occupy an entire building in our World Headquarters complex! Our biomedical team is led by our VP of Biomedical Services John Haggerty.
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